Payment error when submitting search requests through the Personal Property Registry API (Sandbox)

Hello, I am receiving the following error when trying to submit a search

"errorMessage": "API backend third party service error.",
"rootCause": "detail:,message:004:503 payment error for account ####.,status_code:503,type: "

Could you retry please?

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It’s working now. Thank you for your help.

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I am receiving a similar error when using the new sandbox URL, sandbox.api.connect.gov.bc.ca:

ā€œerrorMessageā€: ā€œAPI backend third party service error.ā€,
ā€œrootCauseā€: "detail:HTTPSConnectionPool(host=ā€˜pay-api-sandbox-178801140315.northamerica-northeast1.run.app’, port=443): Read timed out. (read timeout=20.0),message:004:500 payment error for account…

Hello Greg, this is probably due to a cold start (1st request in a while). I’ll see if I can make some changes to fix this.