Payment error when submitting search requests through the Personal Property Registry API (Sandbox)

Pay
1

Hello, I am receiving the following error when trying to submit a search

"errorMessage": "API backend third party service error.",
"rootCause": "detail:,message:004:503 payment error for account ####.,status_code:503,type: "
2

Could you retry please?

1 Like
3

Itā€™s working now. Thank you for your help.

1 Like
4

I am receiving a similar error when using the new sandbox URL, sandbox.api.connect.gov.bc.ca:

ā€œerrorMessageā€: ā€œAPI backend third party service error.ā€,
ā€œrootCauseā€: "detail:HTTPSConnectionPool(host=ā€˜pay-api-sandbox-178801140315.northamerica-northeast1.run.appā€™, port=443): Read timed out. (read timeout=20.0),message:004:500 payment error for accountā€¦

5

Hello Greg, this is probably due to a cold start (1st request in a while). Iā€™ll see if I can make some changes to fix this.